Returns & Warranty

Return Policy

We offer a 14-day return policy on new scooters and accessories purchased directly from Levy Electric. The item must be in like-new condition with all original packaging, accessories, and documentation included.

• Returns must be initiated within 14 days of delivery.
• Items must be unused or in like-new condition.
• All original packaging, accessories, and manuals must be included.
• A restocking fee of 10% applies to new, unused returns (20% if the item has been used).
• The customer is responsible for return shipping costs unless the item arrived damaged or defective.

Canceling an Order

Our team moves quickly to get orders shipped, so once an order is placed we usually can't change or cancel it. Because our scooters and batteries ship as regulated hazardous materials (HAZMAT / lithium batteries), once an order has shipped it cannot be rerouted, held, or intercepted by the carrier.

To cancel after your order has shipped, you can either:

• Refuse the delivery — the carrier returns it to us automatically; or
• Accept it and start a return using the steps below.

Once we receive and inspect the item, we'll refund your original payment method, less return shipping and any applicable restocking fee. For full details, see our Shipping Policy.

How to Initiate a Return

To start a return, please contact our support team with the following information:

1. Your order number
2. The item(s) you would like to return
3. The reason for the return
4. Photos of the item and packaging (if applicable)

Once your return is approved, we will provide a return shipping label and instructions. Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Standard Warranty

All Levy electric scooters come with a 6-month warranty covering defects in materials and workmanship on all components. This includes the motor, controller, frame, battery, and all electrical components. Longer coverage is available through our optional extended warranty.

What's Not Covered

The warranty does not cover damage resulting from:

• Normal wear and tear (tires, brake pads, grips, etc.)
• Misuse, abuse, or neglect
• Unauthorized modifications or repairs
• Water damage from submerging the scooter (riding in light rain is fine)
• Accidents, crashes, or collisions
• Cosmetic damage (scratches, dents, scuffs)
• Damage caused by exceeding the maximum weight capacity
• Use of non-Levy replacement parts or accessories

Filing a Warranty Claim

If you believe your product has a defect covered under warranty, please contact our support team with:

1. Your order number
2. A description of the issue
3. Photos or video demonstrating the problem
4. The approximate date the issue started

Our team will review your claim and respond within 1-2 business days. If the issue is covered under warranty, we will ship a replacement part at no cost to you. In most cases, we will also provide instructions for self-installation, or you can bring your scooter to one of our retail partners for service.

Extended Warranty

Extended warranty plans are available at the time of purchase and provide additional coverage beyond the standard 6-month warranty. If you purchased an extended warranty, your coverage period and terms are outlined in your warranty confirmation email.

If you have questions about your extended warranty or need to file a claim, contact our support team with your order number and we will assist you.